Privacy Policy

Who We Are

The Kenya Protest Victims Compensation Framework (the “Framework”) is a public initiative established to provide accountability, redress, and reparations for victims of demonstrations and protests since 2017. The Panel and its Secretariat act as the data controller for information processed through this website and the claims process.

Scope

This policy applies to information collected when you browse this website, contact us, and when you submit or support a compensation claim (including uploading documents).

Information We Collect

• Identity and contact data: name, ID/passport no., phone, email, address.
• Claim information: details of incidents, dates and locations, relationship to a victim, and other information needed to assess eligibility.
• Supporting documents: evidence such as photographs, medical or police documents, and other files you upload.
• Website and device data: pages viewed, IP address, browser and device information, and cookies necessary for site security and performance.

How We Use Your Information

• Process and assess claims and administer the Framework’s mandate.
• Communicate with you about your inquiries, applications, and updates.
• Ensure security and prevent abuse (e.g., rate limiting, fraud prevention).
• Improve services and reporting, including generating anonymised statistics for transparency.

Lawful Bases for Processing

We process personal data under the Kenya Data Protection Act, 2019 using one or more of the following bases: performance of a task carried out in the public interest, compliance with a legal obligation, consent (where required), protection of vital interests, and legitimate interests pursued by or on behalf of the Framework while respecting your rights.

Sharing Your Information

We do not sell your personal data. We may share information with:

• The Panel Secretariat and authorised government bodies strictly where necessary to fulfil the Framework’s mandate.
• Service providers (e.g., secure hosting and storage) under confidentiality and data processing agreements.
• Law enforcement or regulators when required by law.
• The public only in anonymised or aggregated form for transparency and reporting.

Retention

We retain personal data only for as long as necessary to fulfil the purposes above and to meet legal, regulatory, and archival requirements. Retention periods depend on the nature of the record and statutory obligations.

Security

We implement administrative, technical, and organisational measures appropriate to the sensitivity of the data, including access controls, transport encryption, and monitoring. No method of transmission or storage is completely secure; we continuously improve safeguards to protect your information.

Cookies

We use necessary cookies to operate the site and may use limited analytics to improve performance. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Your Rights

Subject to applicable law, you may request to access, correct, delete, restrict, or object to the processing of your personal data. To exercise these rights, contact us using the details below. You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

Contact Us

Kenya Protest Victims Compensation Framework
Secretariat: Ground Floor, KICC, Nairobi
P.O. Box 30510–00100, G.P.O. Nairobi
Email: info@claims.go.ke

Updates to this Policy

We may update this policy to reflect changes to our practices or legal requirements. We will post any changes on this page and update the “last updated” date. Continued use of the site after updates indicates your acknowledgement of the revised policy.